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CQI/IRCA Introduction to Product and Service Management - eCourse

Fully online course, CQI approved

TPT Consultancy & Training Ltd

Summary

Price
£474 inc VAT
Or £52.67/mo. for 9 months...
Study method
Online
Course format What's this?
Reading material - PDF/e-book, slides
Duration
2 days · Self-paced
Access to content
1 year
Certification
Introduction to Product and Service Management
Professional certification What's this?
Additional info
  • Tutor is available to students

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Overview

This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.

Certification

Introduction to Product and Service Management

Chartered Quality Institute logo

Description

This two day course covers the following content:

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and IATF 16949.
  • Introduction to the product lifecycle stages and methodology.
  • Role of the Product/Service Manager.
  • Introduction to market analysis, benchmarking, and understanding customer requirements.
  • Innovation stage process:
    • Stage process (methodology).
    • Idea generation, screening and product/service selection.
    • Product/service requirements document.
    • Business review process.
    • Stakeholder management.
  • Concept stage process:
    • Stage process (methodology).
    • Writing a business case.
    • Critical success factors (CSF).
    • Product/service forecast and trend analysis.
    • Cost and value analysis.
  • Development stage process:
    • Stage process (methodology).
    • Introduction to prototyping, piloting and evaluation methods.
    • Introduction to quality function deployment.
    • Introduction to quality planning for the supply chain.
  • Launch stage process:
    • Stage process (methodology).
    • Introduction to launch planning.
  • Production/Service Stage process:
    • Stage process (methodology).
    • Role of process management and continual improvement.
  • Withdrawal stage processes:

Stage process (methodology)

Who is this course for?

This course targets learners who will be actively involved as team members in the application of Product and Service Management within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Product and Service Management. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.

Requirements

There are no formal requirements as this is a foundation level course.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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